20 Questions to Ask Reputable Movers Before Booking


Looking to move? You’ll need to prepare some important questions to ask movers before you hire them and let strangers into your home.   

If you’re seeking a reputable brand that’s safe and efficient, there’s more to it than just scanning the rating and number of reviews, or simply taking the word of a friend, 

While you’re searching around for affordable moving quotes, it’s easy to forget all the questions you should ask. 

That’s why we’ve compiled everything you don’t know that you should be asking a prospective moving company for hire.

Read on for more!

Basics to Know Before Booking A Moving Company 

By the time you’re ready to book movers, you should have 100% clarity on:

  • What services you are and are not getting
  • The professionalism, licensing, and experience of the company and crews entering your home
  • How you’ll be charged
  • When you’ll be charged
  • What you’ll be charged for
  • How much any fees and hourly rates are
  • What to expect on your move day
  • How and who to contact at the company if something goes wrong

Nobody could break this down better than our Moving Experts.

They want to share everything you’re not asking moving companies but should be.  Not only will they help you find the right moving service, but any honest and reputable company should be able to answer them all.  

 

Questions to Ask Movers About Their Credentials & Crews 

  1. How much experience do you have with moving?
  2. Are you licensed to move with the U.S. Department of Transportation and your state DMV? What are your licensing numbers?
  3. Do your movers and packers have training or prior experience?
  4. Did your movers and packers pass a criminal background check? Are checks done consistently?
  5. Do you regularly drug screen your movers?
  6. Do your teams know how to properly move or pack/unpack my special items?

Make sure that questions about security are the first things you ask a prospective moving company. 

Larger companies will have a lot more crews to choose from, so you should be able to get a crew that can accommodate your needs the best. 

Unfortunately, lots of people prioritize pricing over quality when looking for movers.

Sure, a quick Google search of something like “cheap movers” or “cheap moving companies” will generate plenty of results… 

While it’s good to be mindful of your spending, you won’t know what you’re really getting for that low price tag until you dig deeper. 

Moving experts, Omar, Carlos and Felicia, agree that people often don’t factor in security when finding a crew to enter their home.

“A lot of companies use day laborers,” Carlos states. “Day laborers could be anybody…”

“Do you really want anybody in your home? So, you want to make sure that the movers that are being used are background-checked, drug-screened professionals… because anybody can move a box, but not everybody can move.” 

Felicia agrees that security should be at the top of the list no matter if you live alone, if you own expensive items, or if you have a family with young children. 

“Think about it…” she starts, “someone comes to your house and they’re day laborers. They don’t have a background check. You don’t know where they’ve come from. You know, they have your address, and they can always come back.” 

You’ll absolutely need to ask this question if you have fragile, expensive, or sentimental items.  Let’s face it, not everyone can gracefully move a baby grand piano, a gun safe, alcohol, glass tables, or a rare collection.   

Legally, the U.S. Department of Transportation (USDOT) and the state of Texas both require movers to be licensed in order to operate.

However, most customers don’t realize that this is not regulated, so not all moving companies are actually licensed and registered with the Texas Department of Motor Vehicles (TxDMV).

Before doing business with any moving company, ask for their USDOT number and TxDMV number and check it online

These licensing numbers should be posted on their website and in any quote emails they send you. 

If they don’t have one, forget them. There are plenty of other trustworthy and legally compliant companies out there!  

Omar says, “One thing [customers] always forget to ask… make sure that the guys are licensed professionals, that they’ve been around for a while, they know what they’re doing, they have their reputation…. Definitely want to check customer reviews, make sure it’s a good company, make sure it’s a reputable company that you’re going to be going with.”

Questions to Ask Movers About Their Policies, Services, & Fees

  1. What do you charge for on a move? Is there a fee for rescheduling or canceling a move?
  2. How much is each charge and how are they calculated?
  3. What does your travel fee include? Is it hourly? Does it include the drive time to and from my destinations?
  4. How do you verify the start, stop, and any non-work times for your crews?
  5. Will you do a virtual or in-person walk-through?
  6. Can your movers donate or remove furniture I don’t want after a move?
  7. Do you offer packing and unpacking services? What does this include?
  8. Will I be charged for certain supplies? If so, how much?
  9. Is there anything your company will not move?
  10. Is assembly/disassembly of furniture included? Are there types of furniture you won’t re-assemble?
  11. Will all my belongings fit in your truck for 1 trip? What truck sizes do you offer?
  12. What’s your claims rate and process if there are damages?
  13. Is the tip included? When and how can I leave a tip?
  14. Who do I contact if I have a problem during my move?

Make sure you ask lots of questions when getting moving quotes from different companies.

Ask about their state and national licensing to move, what they can and cannot move, how they calculate fees, and who to contact if things go wrong.

“Make sure they disassemble; because, a lot of times we don’t know how to take beds apart, or furniture,” Felicia says, mindfully. “A lot of companies don’t disassemble at all. That’s a good thing to ask. Don’t assume they do, because a lot of them don’t.

Felicia recommends you also ask lots of questions about the company’s fee system and policies. This way, you won’t get slapped with sky-high charges when the company promised an inexpensive travel fee upfront.

“A lot of times they’ll give you a price based on the hourly rate and the trip charge, and you think that’s a good price because it’s pretty cheap or reasonable. But, guess what? They hit you at the end when you’re coming back,” Felicia explains.

Exorbitant fees can also sneak in when movers charge fuel or hourly trip fees in areas with horrible traffic...meaning you’ll pay for the time it takes them to drive in rush-hour traffic. 

In your quote, (which you need to get in writing) there should be a clear breakdown of the services you’re getting and the cost for each one. 

A representative for the moving company should be able to easily give you definitions of each service and what each fee involves when you ask. 

MASTER TIP: Due to widespread illness and anxiety about the coronavirus outbreak, the company’s COVID-19 policiesclaim, cancellation, and rescheduling processes should be clearly outlined and flexible. 

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What Is a Certificate of Insurance?


If you’re moving out of or into an apartment or condo, the moving company you hire might need a Certificate of Insurance before moving day. If your movers don’t get one ahead of time, they might not be allowed to enter the property, which will delay your move. So as moving day approaches, make sure you know what a Certificate of Insurance is…unless you’re prepared for that awkward moment when your movers are not allowed to help you move! So here’s the rundown on the Certificate of Insurance.

What’s the Point of the Certificate of Insurance?

You know how important it is for your moving company to have insurance, right? It protects both you and the property you live in, which is why your apartment or condo’s property manager wants to see proof that your movers are properly insured. And that’s exactly what the Certificate of Insurance is, as it’s a document directly from the moving company’s insurance company.

What Information Does the Certificate of Insurance Include?

The Certificate of Insurance has to include specific facts that your property manager will want to know. For example, not only does it prove that your movers are insured, but it also shows that they are insured for that specific property, as it will include the address of the condo or apartment. It will also list the conditions in which the insurance coverage will be used. This way, the property manager knows that if the movers somehow damage the property during the move, the repairs will be covered by the moving company’s insurance policy.

What Happens If the Movers Damage the Property?

As careful as our movers are, we know that damage to the property is a possibility during any move. A moving crew might scratch a wall or scuff a floor, and we’re quick to take responsibility when this occurs. That’s why we have insurance! At 3 Men Movers, we meet the minimum state requirements of $1 million for general liability. If there is any damage to the property as you move in or out, you or the property manager can contact us and we will either pay for it directly or submit a claim with our insurance, depending on the total cost. Regardless, neither you nor your property manager will have to pay for the damage incurred during the move.

How Do You Know If You Need a Certificate of Insurance for Your Move?

Before you schedule your move with 3 Men Movers, ask your apartment or condo property manager if you need a Certificate of Insurance. Most require it and let you know this when you move in, so any paperwork you have from the complex should state whether or not this is a requirement. If it is, your paperwork should even include an example of how exactly the Certificate of Insurance needs to be filled out.

If you do need this certificate, let 3 Men Movers know when you schedule your move, as we will be sure to have it ready before moving day. If you don’t mention it ahead of time and your property manager asks us for one when we show up, your move could be delayed, as our movers will be barred from entering the building to help you move in or out. Imagine paying a crew of movers to stand on the grass and wait around for a while until the certificate can be obtained. Talk about a waste of time, which is just the worst on moving day!

If you want to know more about the Certificate of Insurance or are ready to schedule your Texas move, contact 3 Men Movers today to get a free quote.

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How to Spot the Red Flags and Avoid Rogue Movers


As a Houston moving company that’s been around for over 30 years, we’ve heard lots of horror stories about moving scams.

In fact, some of our customers came to us after realizing that another moving company scammed them, overcharged them, or just didn’t honor their contract.

After listening to these horror stories, we decided enough was enough.

So, we made a short video showing you exactly how to check whether a moving company is operating legally.

We also created a list of red flags to look for before hiring movers in Houston.

Here are some of the signs to look out for if you want to avoid moving scams.

 

 

The Price Is Amazingly Low

If you’re looking for Houston movers and see an ad offering cheap prices–like 30 or 40 percent less than all the rest–you’re probably going to do a double take and consider calling them. Hey, who doesn’t want to save money? And that’s exactly what some dishonest moving companies count on!

They expect their low prices to get people in the door, at which point they’ll nickel and dime you until you pay more than you should. And if they don’t increase the price, they’ll likely offer subpar services, which is all they can afford to give since they don’t pay for insurance, aren’t licensed with the DMV or use cheap, low-quality labor.

Basically, if it sounds too good to be true, it is!

There’s a Lack of Identifying Information

A good Houston moving company is proud to tell you the business’s name because the movers have spent years building their reputations. A company with tons of complaints, however, is going to be wary of giving you their name… which is why one of the moving red flags is when you call the company and they don’t say their name.

Similarly, if you hire a Houston moving company and the truck doesn’t have a logo or DMV number on it, that’s a bad sign because movers are required to have both.

They Have a Bare-Bones Website

Before you hire a Houston moving company, check its website.

First, look for its street address.

If there’s only a PO Box or no address at all, run!

You should be able to put the address into Google Maps and see a building so you know it’s a legitimate company.

Also, if the website has stock photos or pictures of paid actors, these are moving red flags.

A legitimate moving company will have real photos of their movers and equipment. After all, you absolutely deserve to know who will be showing up at your home on moving day!

The DMV Says They’re Not Active

Another item you should see on any moving website is the company’s DMV number.

If you don’t see it, don’t hire those Houston movers. Even if you do see a DMV number, check to ensure the company is active by plugging in the number at the Texas DMV Truck Stop site.

The video above shows you how to search for a company in the database.

For moving companies, maintaining a proper state license is quite easy.

So, if the site says the company is no longer active, it’s a HUGE red flag.

Avoid hiring those movers no matter what!

There’s No Contract

A legitimate moving company should present you with a contract to sign before your move.

This allows you to formally agree on the price, schedule, and how to proceed if your Houston movers break or lose your belongings.

It also contains important policies and *should* be followed up by a Rights & Responsibilities pamphlet, as is required by law.

So, if a so-called ‘moving company’ doesn’t offer this, they’re simply not legal.

If there’s no contract to sign, you’re not as protected as you should be and it’s best to cancel the move.

While you should do the research well before moving day, don’t be afraid to cancel at the last minute if you’re feeling uncomfortable with the Houston movers you hired. Moving day is hard enough without feeling pressured into keeping movers around who you don’t trust.

You can always contact the Texas DMV or even 3 Men Movers if you’re not sure if a Houston moving company is playing by the rules. We want to ensure you’re safe and happy with your move, so contact us any time at our Houston office!


What If Everything Doesn’t Fit in One Moving Truck?


We’ve helped with a lot of moves throughout Texas, and we always look forward to the feeling of accomplishment we get from packing a truck to perfection! But what happens when your belongings won’t fit into one moving truck?

If you’re worried about this occasional occurrence, go ahead and breathe a sigh of relief, because we’re fully prepared to deal with it without ruining your moving day. Not only that, but we also know how to prevent it. Here’s what you need to know before you get concerned about whether everything you own will fit in one truckload.

Know Our Backup Plan

We don’t want you to lose sleep over the possibility of not fitting everything in the moving truck. When you hire 3 Men Movers for the big day, you always have options. Rest assured you won’t have to start tossing your most prized possessions in the trash just because they won’t fit on the truck. Instead, our movers will just make a second trip!

After all, we only have two numbers to keep in mind when figuring out how much the move will cost: our hourly rate and the Transparent Travel Fee. This is the fee you pay for 3 Men Movers to get from our facility to your home and back again. So don’t worry. If we have to make a second trip, we won’t charge you two Transparent Travel Fees. So all you have to add to your total is our hourly rate, as your move will simply take longer if we need to make a second trip.

How to Avoid the Need for a Second Trip

Though it’s not the end of the world if you need a second trip to move all your belongings, it’s more efficient to avoid it whenever possible. You don’t want your move to unexpectedly drag on all week, right? That takes time away from important tasks, like picking out décor for your new home. Luckily, keeping your move short and sweet is as easy as considering three factors.

Square Footage

First, get a moving truck that’s the right size. We keep it simple by offering two moving truck sizes. Basically, if your home is 2,000 square feet or larger, you get a Super Size truck that’s large enough to fit everything, as it’s a 48-foot 18-wheeler. Think that’s a bit overboard for your move? Well, it might be, if your home is less than 2,000 square feet in size. That’s why we also have a regular 24-foot moving truck to handle a small to medium amount of belongings.

Large Items

Another way to ensure a smooth move is to let us know about the big items in your home. If you have sectional couches, king-sized beds, executive desks, or any other large items, telling us about them ahead of time will be a big help. We might decide to bring you a Super Size truck to ensure we can fit everything — saving you money and time on your move by avoiding a second trip!

Distance

If you’re moving around the corner or even staying in the same city at all, making a second trip really isn’t that big of a deal.

But, when you’re moving to a different state, it’s a bit more of an inconvenience.

Unless you’re one of those rare people who love moving, you’re probably not going to be thrilled with stretching out the moving process by a few days, and that’s what a second trip could do on a long-distance move.

In fact, you may even need to ship your car if you’re moving a substantial distance away.

So it’s particularly important for us to work together to ensure you get the moving truck you need!

Now that we’ve got you thinking about how to plan your move, we might as well get you on the schedule! Just contact 3 Men Movers with the moving date you have in mind, and we’ll let you know how to proceed so you have a smooth, efficient move in Texas.


How To File A Claim Against A Moving Company


Whether you’re moving with an established company or unverified movers, accidents happen. If your belongings are scratched, dented, or broken what you should do now. The answer is simple: follow the steps to file a claim against your movers.

Photograph your damages

Make sure you document the items that are damaged with photos. Best case scenario you’ll also have photos of the condition that the items were in before your move.

Call your movers and ask for a breakdown of the process

Every company and state has different procedures and laws when it comes to what a mover is required to do when a client’s belongings are damaged. The required evidence, timeline for the mover to acknowledge that they have received the documentation, and the required time to either deny or present an offer to settle the claim will vary.

Send in the requested paperwork, receipts, and photos

The best way to speed up the process is to send back all required information in a timely manner. The company will most likely ask for documentation like photos, a written claim form that details the damages, and possibly receipts for the items.

Choose to accept or deny the settlement

After being presented with a settlement offer you can choose to accept or deny the offer. If you choose to accept the offer you will need to send back a written agreement. If you choose to deny the offer, the next step is to seek mediation with your local DMV.

File a complaint with your local DMV if you’re being ignored

If the company isn’t responding back to you the best thing for you to do is to contact your local DMV and file a complaint against the company.

In conclusion

Although the process of filing a claim can be lengthy and frustrated, the best advice we can give in this situation is to, keep the lines of communication open and respectful. If not, your local DMV will be the best resource in order to ensure that the company that damaged your items are held accountable.