Cassie Downing

Director of Customer Experience

Cassie Downing serves as the Director of Customer Experience at 3 Men Movers, where she brings a strong background in operations, a deep commitment to customer satisfaction, and a talent for developing team members. Since 2015, she has combined her leadership skills and passion for service to elevate both employee performance and client care. Cassie played a key role in launching a groundbreaking program that transformed the company’s customer service strategy by focusing on proactive, personalized support. She is driven by building strong relationships, inspiring her team, and making sure every customer experiences a smooth, stress-free move.