Frequently Asked Questions
Here you will find the most frequently asked questions about our moving, packing and storage services. If your issue is not in this list please give us a call – we’re happy to help!
Such as distance to destinations, the exact size of the home/apartment, parts that need assembling and dis-assembling, the distance that the movers have to walk to get your belongings from your home to the truck, and whether the belongings in the home are packed and ready to go. Pro Tip: The best way to save time (and money) is to ensure that your items are packed and boxed before our arrival.
Our movers will never waste your time! When you hire our crews, you get professionalism, friendliness and efficiency. Please contact the office if you have any concerns.
- 24 Foot Truck – Standard size – These are comparable to the standard UHaul truck that you see on the road
- 48 Foot Truck – Supersize – The big trucks are great for larger sized homes
- 24 Portable Storage Units – MOVITS – The containers are perfect for movers that need to hold their belongings in storage
- Plants (over state lines)
- Cleaning products
- Swing sets
- Propane tanks
Objects over 600 pounds require an additonal $40 moving fee, and $100 per flight of stairs.
Accidents happen, but we still want to do everything that we can to ensure that the rest of your move is as smooth as possible. Lets’ take a quick walk through our protocol after an accident! Firstly, the authorities will be called to report the accident and emergency medical providers if needed. Afterwards, your crew leader will call the office alerting us of the accident. A new crew will be dispatched to your current location ASAP and your new crew leader will contact you with an estimated time of arrival, ensuring that you remain informed throughout the process.
Your new crew will reload your belongings into their truck. The clock will stop from the time of the accident and continue paused until all of you belongings are in the new crew’s truck. Finally, your belongings will be safely transported and unloaded at your new location.
Are you insured?
We definitely are! Our insurance company is Cordell Insurance.
How do I report damages?
Notify the movers immediately so they may document the damages on their iPad during the move. Take pictures of the damages for your claim and call to open a claim with our Customer Service Manager (Norma).
I am just moving a few items, do I still have to pay for the 2-hour minimum?
As a full-service moving company, you do have to pay the 2-hour minimum – even if it’s only a few items.