Question 1

What is a Certificate of Insurance?

Accepted Answer

When moving into a commercial building or high rise, you may be required to provide a Certificate of Insurance (COI) to the property manager. This certificate is provided by our insurer to confirm that we have the standard levels of coverage required and the building is protected. Many home service companies like movers, contractors and repair companies are required to provide this upon request. It is a very easy way to know you are dealing with a reputable company.

You can request a Certificate of Insurance (COI) by emailing our insurance company HUB International Transportation Insurance Services, Inc. at Tricia.smithbermudez@hubinternational.com with:

Your name
Your phone number
Your email or the email address of the management company
Address of the property
Use "3 Men Movers Commercial Move" as the Subject Line

HUB International Transportation Insurance Services, Inc. will be in contact with you within 1-2 business days.

You can check with the property manager to make sure you have the information you need in the format they require. As this is generated by our insurance company specifically for your property, it's best to submit these requests a few days before your move. Don't forget to make any reservations for elevators or loading docks when you are speaking with your property manager about the certificate of insurance to make sure your move day is easy!

Question 2

Can you move me out of state?

Accepted Answer

We can move you anywhere in the US. We are not the cheapest if you are moving across the country, because we will be driving back empty. We would suggest you check pricing with a national carrier. Sometimes our customers only want us, and if that is the case, we can move you! We are competitive with rates for states nearby. Give us a call so we can give you a proposal.

Question 3

Is 3 Men Movers hiring?

Accepted Answer

We are always looking for a variety of experts! Our career page will show you our office positions available. If you're looking to be a mover, please understand that we have a wait list of guys wanting to join our team. If you want to get on the list, start by bringing a valid Texas Driver's License to a 3 Men Movers office near you.

Question 4

Are you a licensed mover?

Accepted Answer

Yes we are. You can see our status by going here: https://apps.txdmv.gov/apps/mccs/Truckstop/Certificate/Certificate_General_Info.asp

If you are shopping around for movers be sure to look them up by using this link: https://apps.txdmv.gov/apps/mccs/truckstop/

Question 5

Do all your trucks have a lift gate?

Accepted Answer

All trucks come with standard moving ramps. If you need a liftgate, be sure to request it when you book so we can see what we have available.

Question 6

Do movers bring boxes?

Accepted Answer

You can buy boxes from our office locations, the movers do not have them on the truck so you don't miss out on valuable space for your items. If you want to make it easy, order our packing service and they will bring all the boxes you will need.

Question 7

Do your moving trucks have Toll Tags?

Accepted Answer

Our crews do have EZ pass tags to use when needed so you can get to where you are going quickly!

Question 8

Can the packers and movers come at the same time?

Accepted Answer

In most cases, we recommend having the movers arrive the day after the packers. That way you can be sure that they finish before the movers arrive. The packers will pack EVERYTHING, so make sure set aside items you will need the next morning. We suggest you pack a suitcase up with things you will need in the next few days like: A change of clothes, toiletries, kids athletic uniforms, medicine, important documents etc. That way you can get to things you need without having to unpack the entire house. We do offer unpacking services if you want to get unpacked in a flash!

Question 9

Can you store my stuff in the truck overnight?

Accepted Answer

We get it, sometimes there is a delay in getting into your new place. The carpet isn't dry, the old owners haven't left yet, closing gets delayed. If an overnight hold is necessary, there is an extra fee. Please call the office for details. If you need to store things for more than one night, let us know as we might have some storage options available.

Question 10

How big are your trucks?

Accepted Answer

Our standard truck is 24' long, and comes with 3 person crew. It holds an average 1,800 foot home. We also have a Super Size truck that is 48' long and can hold an average 3,500 foot home. The Super Size truck comes with 4 crew members to help you get through a larger job quicker.

Question 11

How to file a damage claim

Accepted Answer

While damages sometimes occur, less than 2% of our moves result in damage claims. Damage claims are regulated by the state and must be done in writing. We try to make this process easier for our clients. Please let us know if something got damaged and we will send you an online form to fill out so you can start the process. If at anytime you feel that we are not holding up our end of the bargain, you can reach out to TxDOT at (800) 299-1700. TxDOT is an advocate for consumers using household movers and offers free mediation services.

General Questions