Q: Do movers ever work slower to increase billable hours? How do you prevent that?

We don’t keep crews that customers don’t like, and our entire business runs on reviews and repeat customers. You choose your crew based on public performance stats like ratings, on-time percentage, and total move count. Billing is prorated in 15-minute increments, so you only pay for actual time worked.

Question 1

How do I know your reviews are real and not filtered or purchased?

Accepted Answer

We publish honest, verified mover reviews and show ratings from Google, Facebook, BBB, and Angi. Houston shows 4.8 from 6,800+ Google reviews, 98% recommend on Facebook, A+ on BBB, and 4.6 on Angi. Reviews are unfiltered, tied to real jobs, and visible by crew.

Question 2

Do you show both positive and negative reviews?

Accepted Answer

Yes. Reviews are real and unfiltered, including 1-star feedback. We display ratings site by site and per-crew profiles with stats, so you can see balanced feedback before booking.

Question 3

What happens if a customer leaves a 1-star review? How do you handle it?

Accepted Answer

We address issues, support the customer, and use the feedback to improve. Damage claims are formalized in writing via a simple online form, regulated by the state, and TxDOT offers free mediation if needed. Less than 2% of moves result in a claim.

Question 4

Do you ever remove or hide negative reviews?

Accepted Answer

No. Our promise is real reviews, unfiltered. You can read platform ratings and individual mover histories, including on-time percentages and total moves, before you choose a crew.

Question 5

How do you resolve situations when a customer is unhappy with their move?

Accepted Answer

Contact us immediately. We have 24/7 phone support, formal damage claim handling, and transparent policies.

Question 6

If something gets damaged during the move, how do you compensate or fix it?

Accepted Answer

Report it, and we will send an online claim form. Claims are state-regulated in writing. Our crews use blankets, runners, and shrink wrap to prevent issues, and fewer than 2% of moves result in a claim.

Question 7

Are your movers background-checked and trained?

Accepted Answer

Yes. Crews are licensed and insured. We run clean background checks and publish mover profiles with ratings, years of experience, on-time rates, and move counts. You pick the team you want, not strangers.

Question 8

Do movers ever work slower to increase billable hours? How do you prevent that?

Accepted Answer

We don&rsquo;t keep crews that customers don&rsquo;t like, and our entire business runs on reviews and repeat customers. You choose your crew based on public performance stats like ratings, on-time percentage, and total move count. Billing is prorated in 15-minute increments, so you only pay for actual time worked.

Question 9

How do you calculate the final price, and can it increase after the move starts?

Accepted Answer

You pay an hourly rate plus a fixed travel fee. The travel fee is known at booking, and labor is billed in 15-minute increments after a two-hour minimum. No extra fees for stairs, heavy items, or taxes. The final total depends on actual time worked. You can also use our Move Cost Calculator to see what neighbors paid for similar moves.

Question 10

Can I request specific movers if I see names mentioned in the reviews?

Accepted Answer

Yes. Only at 3 Men Movers you pick your crew based on reviews, ratings, photos, experience, and on-time metrics. Lock in your team with a simple $25 deposit.

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