Most movers have a claims process. We work hard not to need one.
A 1.73% claim rate across 31,031 moves. A 24-hour response guarantee. Most claims resolved within 7 days. Here is the full comparison.
After 40 years and more than 30,000 moves a year, we have learned that the best claims experience is one you never have to go through. Our standards keep damage rare. And when something does happen, we handle it the right way, every time. One contact, one process, no padded hourly rates. Here is how our approach compares to the rest of the industry, and why we built it this way.
Our Movifesto
“We are the experts.” Forty years of moves have shaped exactly how we resolve a claim.
1.73%
3MM claim rate
Out of 31,031 moves completed, damage is the exception, not the rule.
15 to 20%
National avg. issue rate
What most moving customers experience industry-wide.
40 yrs
In business since 1985
We have had time to get this right.
When something does happen, here is how we compare
| 3 Men MoversTexas | Local Texas CompetitorTX / FL | National Franchise AMulti-state | National Franchise BMulti-state | National Franchise CMulti-state | |
|---|---|---|---|---|---|
| How to file | One email with photosReply back to any email, text, or calls | Email to back officeOr noted on-site | Local franchise officePhone or email | Call or email same dayBefore movers leave | Community care inboxNeeds CID number |
| Initial response | Within 24 hoursGuaranteed | PromptOn-site or next-day | 30 business daysJust to acknowledge | Up to 2 weeksPer BBB reports | VariesNo stated SLA |
| How damage is valued | Case by caseWhat is actually fair | Flat $2,000 capRegardless of loss | Coverage plansConsult local office | Insurance add-onSold separately | $0.60 per lbCan deny particle board |
| Upfront insurance fee | NoneWe keep it fair and stand by our transparent rates | In hourly ratePadded into the hourly rate of every move | Optional add-onUpgrade available | Paid tierPremium upsell | Optional upgradeAvailable |
| Resolution time | Most within 7 days | PromptOften on-site | Up to 120 daysPlus 60-day intervals | Weeks to monthsFranchise-dependent | VariesNo stated timeline |
| Process clarity | Clear and directOne contact, no runaround | ClearOn-site plus office | VariesNo central process | InconsistentBBB complaints | MixedNot published |
Transparent pricing. Careful crews. A team that follows through.
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