Question 1

What is a "PM move" or a "Flex move"?

Accepted Answer

Our second move of the day is called a "PM move" or a "Flex move" because it starts when the crew finishes their morning job. Your crew will give you a call with their ETA before heading out to your location. If you haven’t heard from your Crew Leader by 2 pm, feel free to call the office for an update. If having an exact arrival time is important, we recommend scheduling your move as the first one of the day.

Question 2

What can I do to reduce damages?

Accepted Answer

Make sure all loose items are packed in sealed boxes before your move day. Our job is to protect your furniture by using furniture blankets. Your job is to make sure small items are packed properly in moving boxes. (This will make your move go super fast too!) If you need help packing, we do have a packing service that you can book who will do all the packing for you.

Question 3

How can I trust that the movers won't waste time?

Accepted Answer

We live and thrive by good reviews and one of our core values is: We don't keep movers you don't like. All you have to do is read our reviews to understand that they are efficient and quick.

Question 4

How long should I expect my move to take?

Accepted Answer

If everything’s packed and ready, it usually takes about 4-6 hours to load a 24' truck, and less time to unload. But remember, not every place is a full load. Some things can slow down the move, like loose items not in boxes, long walks from the home to the truck, elevator availability in high-rises, access to loading docks, traffic, and if you want furniture rearranged at your new place. Our experienced movers can give you a rough estimate when they arrive.

Question 5

Do I have to be present for my move?

Accepted Answer

We require an adult present throughout your service that has the authority to make decisions on where you want your items placed. This can always be a friend, partner, or trusted family member. Please note: If this person who is observing the service is not the one paying for the move, we would need a credit card authorization form filled out to charge the correct card at the end of the move.

Question 6

What happens if everything does not fit in the moving truck?

Accepted Answer

Our standard truck is 24' and will hold an average 1,800 foot home. If your things don't fit in one load, we can make more than one trip while your crew is signed in. Customers with large homes often order more than one truck and crew so they can finish quicker. If you are moving long distance and are worried about making multiple trips, we would suggest that you reserve a Super Size (TM) truck. Our Supersize truck is twice as big as our standard trucks and you get an extra guy so your move will be faster. Even with a Supersize, sometimes our clients still won't be able to fit everything in a single load.

Question 7

What should I do with my pet on moving day.

Accepted Answer

Moving can be a real fur-raiser for pets, so why not treat them to a mini-vacay at a friend's place? If that's a no-go, pop your furry friend in a cozy crate and tuck them away in a safe spot. Just remember, steer clear of locking them in a bathroom or closet - we wouldn't want them pulling a Houdini on moving day!

Question 8

What happens when it rains of if the weather is bad?

Accepted Answer

In light rain, we keep moving because your stuff is wrapped and covered. If it gets too rainy, we'll stop the clock and wait. If it's too dangerous to drive, we'll reschedule and contact you. We're available 24/7 by phone, even in severe weather. For updates, visit our website.

Question 9

Can you get stuff down from the attic?

Accepted Answer

We can help with this if your attic has a proper floor, usually plywood. If it doesn't, unfortunately we won't be able to. Keeping your house and our guys safe is our top priority.

Question 10

How can I make sure my stuff is in the right place at the end of my move?

Accepted Answer

What you can do is properly label moving boxes with the intended destination room. Our crew lead and helpers will do a walk with you at the destination to discuss what items go where to make sure they end up in the right spot.

Question 11

Can my movers assemble and/or disassemble furniture?

Accepted Answer

Absolutely! Our guys come with all of the necessary tools to do most disassembly/assembly of furniture.

Question 12

What should I keep with me on my moving day?

Accepted Answer

We kindly ask that you keep cash, jewelry, medicine, important documents, pets, kids, guns, ammo, and anything you may need right away with you. This stuff is way too important to get lost during your move.

Question 13

How should I label my moving boxes?

Accepted Answer

Here's a common way to do so: By room it belongs in (kitchen, kids BR1, kids BR2, master bath), what might be in the box, is it fragile) and on multiple sides just in case something is stacked on it (for ease of finding a specific box). It will also help our guys when they reach your final destination.

Question 14

How do I measure the square footage of a room?

Accepted Answer

A couple of ways to get this information: Check Zillow and search your address. As part of their details, they typically show space by room. If that's not availble, you can get pretty close with a tape measure, measuring Length by width in each room at its longest and widest point. Multiply those 2 numbers and you have an approximate SQFT for the room

Question 15

Can you hang TVs or frames on our walls?

Accepted Answer

Unfortunately, we do not hang TVs or frames on walls. Our guys do not have the necessary equipment (studfinders, etc.) to do so.

Question 16

I was hoping to leave items wrapped in moving pads. Can you help  with this?

Accepted Answer

Sure can! If you purchase moving blankets (either from us or somewhere else), we can wrap and leave items in their protective materials

Question 17

What's the most efficient way to pack a house?

Accepted Answer

Start by packing room by room, keeping essentials packed separately for quick access. No one wants to dig for important stuff. Labeling boxes with enough detail will greatly help both staging and unpacking boxes. If you have time and space, find a location to stage boxes that make for quicker access to load on the truck.

Or if you really want to hit the easy button, call us and we'll pack it crazy quick!

Question 18

Will the movers call me prior to arrival on the day of my move?

Accepted Answer

The day before your move, the crew leader will call to confirm details for the next day.

On the day of your move, when the driver leaves our office, you will receive an "on my way" text.

Question 19

What is the best size box for moving?

Accepted Answer

There's no easy answer to this question, but the more you use S/M/L moving boxes from either Home Depot or other retailers, the easier it is for our movers to get them to fit and stack in the truck without needing to play Tetris. These boxes are designed specifically for use in moving.

Question 20

How many moving boxes will I need?

Accepted Answer

That depends upon how many rooms you have. In general, it's good to have 10 small, 8 medium, and 5 large moving boxes per room. Just a heads up, this is only an estimate and may be different based on how much stuff you have in each room.

What to expect on my move day?