Q: How long should I expect my move to take?

If everything is packed and ready to go it will take a mover an average of 4-6 hours to load a 24' truck, and less time to unload, but keep in mind, not every house or apartment is a full load. There are things that can delay a mover: Loose items, not in boxes, long walk from the home to the truck, size, speed, and availability of elevators in high rise apartments and access to loading docks, distance between location, traffic, and if you want your furniture rearranged when you get to your new location. Our experienced movers will be happy to give you an approximate estimate when they arrive at your home.

Question 1

What is a "PM move" or a "Flex move"?

Accepted Answer

Our 2nd move of the day are what we call a "PM move" or a "Flex move" moves because the job starts when the crew finishes their morning job. Your crew will give you a call with their ETA before heading out to your location. You can reach out to the office if you have not heard from your Crew Leader by 2pm for a status update. If an EXACT time of arrival is important to you, we suggest you set your move for the first move of the day.

Question 2

What can I do to reduce damages?

Accepted Answer

Make sure all loose items are packed in boxes before your move day. Our job is to protect your furniture by using furniture blankets. Your job is to make sure small items are packed properly in moving boxes. (This will make your move go super fast too!) If you need help packing, we do have a packing service that you can book who will do all the packing for you.

Question 3

How do I know the movers will not drag the hours?

Accepted Answer

One of our core values is: We don't keep movers you don't like. We monitor reviews for each mover and if their customer reviews are below average we get rid of them. (So, please give us honest feedback after your move!) We have been in business for almost 40 years and over 1/2 of our customers are repeat. We are in it for the long haul and at the end of the job, we win if you recommend us to your friends and family. That won't happen if we drag our feet!

Question 4

How long should I expect my move to take?

Accepted Answer

If everything is packed and ready to go it will take a mover an average of 4-6 hours to load a 24' truck, and less time to unload, but keep in mind, not every house or apartment is a full load. There are things that can delay a mover: Loose items, not in boxes, long walk from the home to the truck, size, speed, and availability of elevators in high rise apartments and access to loading docks, distance between location, traffic, and if you want your furniture rearranged when you get to your new location. Our experienced movers will be happy to give you an approximate estimate when they arrive at your home.

Question 5

Do I have to be present for my move?

Accepted Answer

We require an adult present throughout your service that has the authority to make decisions on where you want your items placed. This can always be a friend, partner, or trusted family member. Please note: If this person who is observing the service is not the one paying for the move, we would need a credit card authorization form filled out to charge the correct card at the end of the move.

Question 6

What happens if everything does not fit in the moving truck?

Accepted Answer

Our standard truck is 24' and will hold an average 1,800 foot home. If your things don't fit in one load, we can make more than one trip while your crew is signed in. Customers with large homes often order more than one truck and crew so they can finish quicker. If you are moving long distance and are worried about making multiple trips, we would suggest that you reserve a Super Size (TM) truck. Our Supersize truck is twice as big as our standard trucks and you get an extra guy so your move will be faster. Even with a Supersize, sometimes our clients still won't be able to fit everything in a single load.

Question 7

What should I do with my pet on moving day.

Accepted Answer

Moving is stressful for pets, so we suggest you arrange a pet sitter at another location. We know that this isn't always possible. If you can't do this, then make sure your pet is in a crate and put the crate in a secured area. Locking a pet in a bathroom or closet can be dangerous, as movers who are unfamiliar with your home might accidentally open a door and your pet could escape.

Question 8

What happens when it rains of if the weather is bad?

Accepted Answer

Normally, we continue moving during a light rain, because we will have your items protected with plastic wrap and blankets. If the rain becomes an issue, we will stop the clock and wait for the rain to pass. If weather makes driving conditions unsafe, we will reach out to you to reschedule your move. We have a 24/7 phone line so if there is a hurricane or another type of severe weather event, you will still be able to reach us. During severe weather events, please check our website for alerts.

Question 9

Can you get stuff down from the attic?

Accepted Answer

We can help you with this if your attic has a proper floor. (This will most likely look like plywood.) If your attic is not built out, for safety reasons, our guys will not be able to help you.

What to expect on my move day?