Whether you’re moving with an established company or unverified movers, accidents happen. If your belongings are scratched, dented, or broken what you should do now. The answer is simple: follow the steps to file a claim against your movers.
Photograph your damages
Make sure you document the items that are damaged with photos. Best case scenario you’ll also have photos of the condition that the items were in before your move.
Call your movers and ask for a breakdown of the process
Every company and state has different procedures and laws when it comes to what a mover is required to do when a client’s belongings are damaged. The required evidence, timeline for the mover to acknowledge that they have received the documentation, and the required time to either deny or present an offer to settle the claim will vary.
Send in the requested paperwork, receipts, and photos
The best way to speed up the process is to send back all required information in a timely manner. The company will most likely ask for documentation like photos, a written claim form that details the damages, and possibly receipts for the items.
Choose to accept or deny the settlement
After being presented with a settlement offer you can choose to accept or deny the offer. If you choose to accept the offer you will need to send back a written agreement. If you choose to deny the offer, the next step is to seek mediation with your local DMV.
File a complaint with your local DMV if you’re being ignored
If the company isn’t responding back to you the best thing for you to do is to contact your local DMV and file a complaint against the company.
Although the process of filing a claim can be lengthy and frustrated, the best advice we can give in this situation is to, keep the lines of communication open and respectful. If not, your local DMV will be the best resource in order to ensure that the company that damaged your items are held accountable.